Ordering & Payment

Order Status

To check your order status, please refer to the tracking number you have received with your order confirmation email.

Changing or Canceling Orders

You may cancel your order within 60 minutes of submitting it by contacting our customer support center HERE.

After the first 60 minutes; we wont' be able to make changes to an order once it’s been submitted.

Keep in mind that our customer support center's response time is around 24 hours.

*Please be aware that you will be charged on your credit card or Paypal account right after an order has been placed. In the case of a cancelation; please allow 2-5 business days before the payment provider will process your refund.

*Please be aware that Mindvalley Gear is a business unit that is owned by Mindvalley, but uses a different platform. Hence, to login to gear.mindvalley.com you need to create a different account from the one you use at mindvalley.com


Privacy and Security

Mindvalley Gear's Privacy Policy

Your privacy is important to us; learn about Our Privacy Policy.

Mindvalley Gear & The Security of Online Ordering 

Yes. We've taken several steps to ensure all information received from our online guests is secure. Secure Socket Layer (SSL) encryption is used to protect every Mindvalley payment transaction between our servers and your computer.

*Please be aware that Mindvalley Gear is a business unit that is owned by Mindvalley, but uses a different platform. Hence, to login to gear.mindvalley.com you need to create a different account from the one you use at mindvalley.com


Payment

Payment Options

We accept Visa, MasterCard, American Express and PayPal. We cannot split payments between credit cards.

When You Will I Be Charged For Your Order

You will be charged as soon as you place your order. Once you’ve placed an order, we will update you with a shipping confirmation email.

The Currency Of the Mindvalley Gear Store 

All dollar amounts on the website are presented in US currency.

Different Currencies Of Credit Cards 

The charges to your credit card will reflect the current exchange rate from your currency to USD.

Tax Exemption

Getting tax exemption can only be done manually by our agents after you have placed an order. If you have a tax exemption no. and you wish to claim tax exemption; please contact us HERE.

Can't find the answer to your question above?

Please submit this form HERE to contact us.